Our Training Calendar

Bespoke Certifications

-Certified Customer Service Delivery Professional
-Aspiring Managers & Supervisors Master Class
-Certified Customer Service Manager
- ATHE UK Level 6 Certificate in Project Management
_ATHE UK Level 5 Certificate in Human Resource Management

What Customers Say About Us

KFC ICT Training, Participants Comments, It was fun all the way, Great facilitators, Great Content. I found this training very helpful, this will impact my job positively. Thank you

KFC ICT Training, The course content is very rich, the facilitators are highly skilled. I would recommend this course to any organisation.

Customer Service Week Event
2015 Customer Service Week Celebrations comes up on the 9th October 2015 featuring the African Service Quality and Customer Heart Beat Awards 2015, The Front line Super Star Awards, the Famous Heart of Kings Ceremony and a powerful Exhibition Platform to showcase your products and services. Its time to appreciate your internal and external customers. click on the image above for details on how to participate.
Our High Profile Customers
Get Publicity on Awards

African Customer Service Week Celebrations & Professional Recognition Awards Program 2012 Photo Gallery. View more pictures

Learning Approches and Mode of Delivery:

We employ a blended learning approach to training by the use of case studies, role plays, simulations, videos and workshops. We offer our customers flexible options to suit thier needs.
 
Onsite Training: CCSP is willing to train your team at your own facility thus eliminating individual and/or business travel costs and putting more control in your hands.
 
Classroom Training: This is using any of our designated facilities which are situated in very conducive learning environment. This alternative gives your staff the opportunity to network with your peers from other contact centres, and sharing real-world practical experiences via Structured and controlled discussions with colleagues in other industries.
 
Online learning: You or your team can study online and still get excellent value for your money. our customer Care Certification programs have online versions and we can train a team of over 200 staff all at the same time using our online learning solution. This option is very convenient for large call centres, customer service teams or organisation wishing to drive a company wide service culture. We have certifications for professionals, managers and facilitators.
 
Training Course Production: CCSP offers its customers an opportunity to develop courses specific to their needs by acting as a course production expert and training the trainers. This is a very cost saving approach frequently utilised by multinationals with internal trainers and training centres. The method of up skilling is best applied when lunching new products/promotions and when a new organisational culture needs to be implemented.
 
Seminars, Conferences & Open Trainings: CCSP offers excellent networking opportunities for Customer Service Professions from different organisation and industries to share expert knowledge and dynamics of the customer Service philosophy in Nigeria via its Seminars, Conferences, discussion forums and Open trainings.

Get Latest News & Updates
Customer Heart Beat Magazine
CCSPgetjobs4me Registration

Have you registered your CV with our CCSP recruitment and Job Cancelling Center? Get us to job hunt for you while you focus on your current role. You need a focused career manager to facilitate your career progression.

African Customer Service Week Celebrations & Professional Recognition Award Program 2012 Photo Gallery. View more pictures

Haire Thermocool Gallery 2017

Customer Service Excellence for Thermocool Aftersales Service Engineers View more pictures

NYSC Mentoring Program
we offer free career advice to all current year National Youth Service Corp members and a 50% discount on our best practice graduate trainee programs. Email customerservice@ccsponline.net for details
AERO Training Gallery 2014

Aero Contractors company Nigeria Service orientation Training 2014 View more pictures

Rosabon Fin Services Gallery

Managers of Rosabon financial Services & concept Group on Training. View more pictures

PZ Cussons Nig Training Gallery

PZ 2015 Training, sessions View more pictures