Our Training Calendar

Bespoke Certifications

-Certified Customer Service Delivery Professional
-Aspiring Managers & Supervisors Master Class
-Certified Customer Service Manager
- ATHE UK Level 6 Certificate in Project Management
_ATHE UK Level 5 Certificate in Human Resource Management

What Customers Say About Us

KFC ICT Training, Participants Comments, It was fun all the way, Great facilitators, Great Content. I found this training very helpful, this will impact my job positively. Thank you

KFC ICT Training, The course content is very rich, the facilitators are highly skilled. I would recommend this course to any organisation.

Customer Service Week Event
2015 Customer Service Week Celebrations comes up on the 9th October 2015 featuring the African Service Quality and Customer Heart Beat Awards 2015, The Front line Super Star Awards, the Famous Heart of Kings Ceremony and a powerful Exhibition Platform to showcase your products and services. Its time to appreciate your internal and external customers. click on the image above for details on how to participate.
Our High Profile Customers
Get Publicity on Awards

African Customer Service Week Celebrations & Professional Recognition Awards Program 2012 Photo Gallery. View more pictures

20141017_171316Welcome to our corporate Education Portal. CCSP provides world class and best practice Corporate Training Programs for organizations that wish to delivery service excellence to customers, gain competitive advantage and those who want their employees to engage with their missions, values and visions and aligned with their strategic plans. Our focus is on removing all impediments and bottle necks that stand as a barrier to the continuos flow of income stream to your business

We are an international leading provider of quality corporate training programs that address the various employee training needs of any corporate organization, from medium sized companies to major companies. We ensure our partner brands receive a good return on their investment with our highly customized programs to address your specific needs and requirements. Our International Training Consultants have extensive experience in training and development. We highly qualified, skilled and innovative in our approach and in achieving the best results from the course participants. Our Courses are designed to suit the client’s specific Technical or Management Development requirements.

Our Corporate workshops and seminars are capable of transforming your company’s profitability.
Discounts apply to large teams. Find below a list of corporate programs available for your teams

Creative Problem Solving and Decision Making Skills

Team of construction worker with equipment. Isolated

Program Overview: Our Creative Problem Solving Training presents a structured methodology for understanding the nature of creative thinking and approaching problems or challenges in a way that helps managers and employees redefine problems, see available opportunities, come up with new innovative or creative solutions, and then to take the appropriate actions to the very best interest of the organizations or its employees.

Participants will learn a wide range of practical tools and techniques to understand problems thoroughly, generate new ideas, communicate effectively, compare, evaluate options and then effectively implement strategic solutions. Click here to Download Program brochure  

 The Essential Skills For Customer Service Excellence

Customer Service - Lifting the Words Program Overview: The objective of our Essential skills for customer service excellence  program is to establish service excellence as a natural extension of your business through the empowerment of your front-line employees with the essential skills for delivering superior service to customers. The program will equip all participants with the essential service and relationship building skills necessary to solidify positive client interactions and long term customer relationships. Click here to download course brochure

The Associate Call Center Professional

call-center-agentThis Certification program Addresses the essential skills required by professionals to work in contact centers. Serving customers at the contact centre is quite different and much more complex than serving customers face to face. Agents need to be multi-skilled to serve customers on the phone, emails, and social media as the case may be. There are also certain human habits that are quite irritating on the phone. These habits can give a customer a very wrong professional impression of your company. Lack of professional and emotive communication skills, implies losing customers, profits, high employee turnover due to job stress and excessive call times. Click here to download course brochure

Social Media Customer Experience Management

Sales & Marketing Excellence

Performance Coaching, Monitoring and Evaluation Skills

 

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Have you registered your CV with our CCSP recruitment and Job Cancelling Center? Get us to job hunt for you while you focus on your current role. You need a focused career manager to facilitate your career progression.

African Customer Service Week Celebrations & Professional Recognition Award Program 2012 Photo Gallery. View more pictures

Haire Thermocool Gallery 2017

Customer Service Excellence for Thermocool Aftersales Service Engineers View more pictures

NYSC Mentoring Program
we offer free career advice to all current year National Youth Service Corp members and a 50% discount on our best practice graduate trainee programs. Email customerservice@ccsponline.net for details
AERO Training Gallery 2014

Aero Contractors company Nigeria Service orientation Training 2014 View more pictures

Rosabon Fin Services Gallery

Managers of Rosabon financial Services & concept Group on Training. View more pictures

PZ Cussons Nig Training Gallery

PZ 2015 Training, sessions View more pictures