Our Training Calendar

Bespoke Certifications

-Certified Customer Service Delivery Professional
-Aspiring Managers & Supervisors Master Class
-Certified Customer Service Manager
- ATHE UK Level 6 Certificate in Project Management
_ATHE UK Level 5 Certificate in Human Resource Management

What Customers Say About Us

KFC ICT Training, Participants Comments, It was fun all the way, Great facilitators, Great Content. I found this training very helpful, this will impact my job positively. Thank you

KFC ICT Training, The course content is very rich, the facilitators are highly skilled. I would recommend this course to any organisation.

Customer Service Week Event
2015 Customer Service Week Celebrations comes up on the 9th October 2015 featuring the African Service Quality and Customer Heart Beat Awards 2015, The Front line Super Star Awards, the Famous Heart of Kings Ceremony and a powerful Exhibition Platform to showcase your products and services. Its time to appreciate your internal and external customers. click on the image above for details on how to participate.
Our High Profile Customers
Get Publicity on Awards

African Customer Service Week Celebrations & Professional Recognition Awards Program 2012 Photo Gallery. View more pictures

Essential Skills for Call Centre Professionals:

This course is specially packaged to enhance the soft skills of Call Centre representatives to enable them deliver excellent customer service through the telephone to an organisation’s customers. Happy customers will keep spending more and more on your product and services.

The course content covers a range of skills required for a representative to satisfy customer service via the contact centre channels.

Topics treated in this training include:

  • The concepts, principles, policies and procedures within the contact centres
  • Common terminologies within the contact centre
  • Tools and technologies used in the contact centres
  • Introduction to contact centre performance measures
  • Effective Call handling and call Control techniques
  • Communication and telephone Etiquettes
  • Real time management and priotisation
  • Introduction to contact centre reporting
  • Troubleshooting and problem solving skills
  • Building long lasting customer relationships on the call
  • The art of upselling and cross selling

This training is available for both corporate organisations and individuals wishing to advance thier career in customer service.

For further information, email: customerservice@ccsponline.net

This training has also been customized for job seekers. The job seekers package runs every month.

  • Date: Every 1st saturday of the month for 2 weekends
  • Location: CCSP Training Centre, 7, Ikorodu Rd., Maryland, Lagos
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Customer Heart Beat Magazine
CCSPgetjobs4me Registration

Have you registered your CV with our CCSP recruitment and Job Cancelling Center? Get us to job hunt for you while you focus on your current role. You need a focused career manager to facilitate your career progression.

African Customer Service Week Celebrations & Professional Recognition Award Program 2012 Photo Gallery. View more pictures

Haire Thermocool Gallery 2017

Customer Service Excellence for Thermocool Aftersales Service Engineers View more pictures

NYSC Mentoring Program
we offer free career advice to all current year National Youth Service Corp members and a 50% discount on our best practice graduate trainee programs. Email customerservice@ccsponline.net for details
AERO Training Gallery 2014

Aero Contractors company Nigeria Service orientation Training 2014 View more pictures

Rosabon Fin Services Gallery

Managers of Rosabon financial Services & concept Group on Training. View more pictures

PZ Cussons Nig Training Gallery

PZ 2015 Training, sessions View more pictures