Our Training Calendar

Bespoke Certifications

-Certified Customer Service Delivery Professional
-Aspiring Managers & Supervisors Master Class
-Certified Customer Service Manager
- ATHE UK Level 6 Certificate in Project Management
_ATHE UK Level 5 Certificate in Human Resource Management

What Customers Say About Us

KFC ICT Training, Participants Comments, It was fun all the way, Great facilitators, Great Content. I found this training very helpful, this will impact my job positively. Thank you

KFC ICT Training, The course content is very rich, the facilitators are highly skilled. I would recommend this course to any organisation.

Customer Service Week Event
2015 Customer Service Week Celebrations comes up on the 9th October 2015 featuring the African Service Quality and Customer Heart Beat Awards 2015, The Front line Super Star Awards, the Famous Heart of Kings Ceremony and a powerful Exhibition Platform to showcase your products and services. Its time to appreciate your internal and external customers. click on the image above for details on how to participate.
Our High Profile Customers
Get Publicity on Awards

African Customer Service Week Celebrations & Professional Recognition Awards Program 2012 Photo Gallery. View more pictures

 (HPZ) Haier Thermocool After Sales Service Engineers

Senior Manager HPZ Operations & CCSP Facilitators Sept 2017

We Train – We Recruit – We Outsource

CCSP Business School offers a variety of Career Advancement Certifications and Corporate Training Programs to meet various needs of our Corporate Customers and  Individual Professionals. We  offer best-spoke Internationally Accredited business qualifications with opportunities for progression into UK universities in partnership with The Awards for Training and Higher Education (ATHE) UK and Customer Service Certifications for frontline professionals and managers in partneship with Service Quality Institute (SQI) USA.

Our Corporate Education Portal

CCSP provides world class20140909_141736 Corporate Training Programs for organizations that wish to delivery service excellence to customers, gain competitive advantage, engage and align their employees with their corporate missions, values, visions and  strategic plans. Our focus is on removing all impediments and bottle necks that stand as a barrier to the continuos flow of income streams to your business Read More On Our Corporate Training Contents

Qualifications in Partnership with ATHE UK

  • UK level 6 Project Management Professional Certification
  • UK level 5 Human Resource Management Certification
  • UK Diploma In Business Administration and Management
  • UK Level 6 Certificate in Leadership & Management
  • UK Level 6 Certificate in Strategic Marketing
  • UK Level 6 Certificate in Personal Effectiveness

Qualifications in Partnership with SQI USA.

CCSP Open Programs for Corporate Organisations

  • Sales & Marketing Excellence
  • The Essentials for Customer Service Professionals
  • Social Media Customer Experience Management
  • Coaching for higher productivity: Team leaders and supervisors
  • Key Account Management Essentials
  • The Essentials for Contact Center Excellence
  • Creative Problem Solving and Decision Making Skills
  • Innovative Leadership and Operations Excellence Skills

CCSP-SQI Corporate Programs

  • Managing Irate Customers
  • L oyal for life (win your Customer, Retain Them)
  • Remember Me (First Impression)
  • Speed of Service Delivery
  • Feelings for Professionals (emotional Intelligence)
  • Empowerment a way of Life
  • Ignite a WOW Service Culture Plan (request for proposals)

Benefits of our qualifications to Job Seekers

These post graduate employ-ability and preparatory programs offers a supper solution for Career newbies in to the world of business. It will fast tract your entry into most multinational organisation via the Contact Centres, Customer Service points, Sales and Marketing divisions. The programs are strategically designed to encapsulate the essential skills requirements of recruiters and business needs of multinationals thus increasing your chances of being shortlisted for interviews and getting the jobs.  You will become highly irresistable to employers. Corporate organisations are busy looking for young graduates with business and employeability skills.

Benefits of our qualifications to working Professionals

This are powerful tools for Career Progression. Working professionals within corporate organisations find this certification programs a powerful career advancement tool. Our graduates have great testimionies of multiple job offers and interview invitations immediately after the our program.   Upon the completion of our programs, you join the winning team of our internationally qualified and recognised professionals. Your productivity at work and overall performance become outstanding leading to Promotion.

Organisational Benefits of Our Qualifications 

Organisations may use our qualifications as a fantastic learning solution for employees both at entry and advanced stages of employment. The programs are uniquely desgned at different levels to capture the needs of Graduate Trainee Schemes, and increase performance of existing employees. The major impact on organisation would be on: Staff Motivation, Increased Performance, Increased profitability and Organisational growth.

Our MEGA Offer for Entry Level Professionals: (5-in-1 Bundle)

This graduate trainee package has now become a best practice program for professionals and young graduates. Companies are making this program a prerequisite for employment and promotions of front line professionals. Those working in organisations who do not empower employees find this a useful tool for career advancement. Banks, Telecoms, oil sector and other industries are clamoring for professionals who have gone through our CSDP program. Register for the Certified Customer Service Delivery Professional(CSDP) program and acquire 5 major qualifications addressing the major next generation customer service competencies required by organisations in a bundle prince within 6 weeks. The Competencies for the five certifications as listed below:

    • Certified Customer Service Delivery Professional
    • The Essential Skills for Customer Service Professionals
    • The Essential Skills for Call Centre Representatives
    • Customer Emotional Intelligence
    • Social Media Customer Experience Management

Scheduled Of Our Open Programs:  A new class commence every

  • 1st Saturday of the month for 6 weekends. 9:00 am – 4:00 pm
  •  1st Wednesdays of every month for 3 months  9:00 am – 12:00 noon
  • Please be registered 2 weeks before the commencement of a new class.

Enroll Now! Request for admission form or further information, Email us: customerservice@ccsponline.net.

Make a choice of your Preferred Learning Option:

  • I want an Online learning environment
  • I want a Tutor lead classroom environment

 CLICK here to read more about CCSP

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Customer Heart Beat Magazine
CCSPgetjobs4me Registration

Have you registered your CV with our CCSP recruitment and Job Cancelling Center? Get us to job hunt for you while you focus on your current role. You need a focused career manager to facilitate your career progression.

African Customer Service Week Celebrations & Professional Recognition Award Program 2012 Photo Gallery. View more pictures

Haire Thermocool Gallery 2017

Customer Service Excellence for Thermocool Aftersales Service Engineers View more pictures

NYSC Mentoring Program
we offer free career advice to all current year National Youth Service Corp members and a 50% discount on our best practice graduate trainee programs. Email customerservice@ccsponline.net for details
AERO Training Gallery 2014

Aero Contractors company Nigeria Service orientation Training 2014 View more pictures

Rosabon Fin Services Gallery

Managers of Rosabon financial Services & concept Group on Training. View more pictures

PZ Cussons Nig Training Gallery

PZ 2015 Training, sessions View more pictures